Refund policy

We want you to be completely satisfied with your purchase. If for any reason you’re not, you may return your item(s) under the following policy:

Return Window

Returns must be initiated within 7 days of receiving your order. Unfortunately, we are unable to accept returns outside of this window.

Return Process

To start a return, please contact us at hellothreestrands@gmail.com. Once your return is approved, you will receive instructions and a return shipping label.

Refunds & Credit

  • The total original purchase amount will be issued to you in the form of a gift card/store credit minus the $7 return shipping fee.

  • Store credit will be emailed to you once we have received and inspected your return.

Return Conditions

  • Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging.

  • We reserve the right to refuse returns that do not meet these conditions.

  • We are unable to accept returns on final sale items ending in .99

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with clear photos and a description of the issue.

  • We will review your claim and, if approved, offer a replacement, refund, or store credit at no additional cost to you.

  • Claims submitted after 48 hours may not be eligible for resolution.

If you have any questions or need additional help with your return, please reach out to us at hellothreestrands@gmail.com